| Frequently Asked Questions | |
| How long does the exchange take? | About 30 minutes after receiving 3 confirmations about the transfer of bitcoins. Usually the entire procedure takes place within an hour. |
| Several hours have already passed and I have not received the transfer yet | Apparently, you indicated too small commission for the transfer of bitcoins and we have not received them yet. Check if there are 3 confirmations for the bitcoin transfer. |
| What commission do you charge for the exchange? | On the exchange page you can see the cryptocurrency rates according to which the exchange takes place. There are no additional or hidden fees. |
| What is the minimal exchange amount? | Minimum amount for exchange is 0.0022 BTC |
| What is the max exchange amount? | The maximum amount for exchange is 10 BTC. If you need to exchange a larger amount, please send us a request by email. |
| Сan I cancel a transaction? | No, since the exchange proceeds automatically. But we can make for you a reverse exchange for 3% commission. |
| Why do you need my email address? | After BTC transfer, send us a message from the email you provided indicating the order details: the amount of bitcoins you sent, what currency to exchange for and your wallet to receive the specified amount. This is needed for additional control. |
| Do you do AML/KYC checks? | No. Our advantage is that we provide the opportunity to exchange any BTC for another cryptocurrency without any checks. |
| If you have any further questions, please do not hesitate to contact us | |
| [email protected] | |